Do you charge a Resort Fee?
A daily resort fee of $65 applies. Resort fee includes:
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Welcome drink upon arrival
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Usage of beach chairs at pristine Seven Mile Beach (Beach towels, sunscreen, after sun care, water stations)
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Pool chairs & amenities (Pool towels, sunscreen, after sun care, water stations)
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Usage of outdoors hot tub (7am – 7pm)
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24hr. Fitness Centre
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Instructor-led fitness & wellness classes (Mats, towels provided)
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Complimentary Bicycle rental (first come, first served)
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Complimentary high-speed Wi-Fi
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In room Tea & Coffee selection
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Complimentary valet parking
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Complimentary still & sparkling water stations on guest floors
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Weekly family friendly activities
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Snorkeling mask rental
How can I get to the island?
Fly direct with Cayman Airways from Miami, New York, Tampa, Denver, Los Angeles, Cuba, Jamaica, Honduras and Panama City. American Airlines, Air Canada, British Airways, jetBlue, Delta and WestJet all provide nonstop services with new routes continuously added.
I want flowers, chocolates, champagne, and gifts sent to the room. How do I do this?
Do you have pet-free rooms for those with allergies?
The hotel does have pet-free rooms.
Do you have pet-sitting or dog-walking services?
This service is not available.
What forms of payment are accepted to pay for my room?
Credit cards, debit cards, bank transfer, and cash with credit card guarantee are all options.
Are pets allowed? Are there restrictions for weight, height, or types?
All dogs and cats are allowed at the hotel.
What are the hours of the restaurants?
The main Catalina restaurant and bar is open from 7 AM to 10 PM. The Pom Pom rooftop restaurant is open from 4 PM to 12 AM. The Pool Bar is open from 11AM to 7 PM. Café Alula is open from 7 AM to 7 PM. Milkberry is open from 12PM to 10PM. Rasa is open from 7PM to 10PM.
I have questions about my bill. Who do I call?
What are your cross streets?
The hotel is located at Tanager Way and Esterley Tibbets Hwy.
Do you have on-site parking? How much is parking?
The hotel does have on-site parking. The parking fee is included in the Resort Fee.
How do I get to the hotel?
The best way to get to the hotel is by cab or to contact the hotel to arrange airport transfers. Cabs are readily available at the airport.
Do you offer free shuttle service from the airport?
The hotel does not offer shuttle service from the airport.
Do you have connecting rooms?
The hotel has several options for connecting rooms. All standard king rooms will connect to a room with two queen beds. All suite types, with the exception of the Presidential Suite, will connect to a room with two queen beds.
Do you have accessible rooms?
The hotel does have accessible rooms.
Is my ID/passport required at check-in?
A valid government-issued photo ID may be requested at check-in.
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
If you made a reservation using a third-party website, please contact your service provider directly to make modifications to your reservation.
What is the minimum age requirement to check in to the room?
The minimum age requirement to check in to a room is 21.
At what age do kids stay for free?
Kids stay for free up to the age of 12.
Will your rooms allow rollaways/cribs/playards? Is there a charge?
The rooms will not accommodate a rollaway bed, but the sofa can be used as sofa bed in our king bed rooms. Cribs may be provided for no additional charge.
What is your cancellation/deposit policy?
There is a 30-day cancellation policy. If a guest cancels within 30 days, the full value of the stay will be charged to the guest’s credit card.
Do you have a pool?
The hotel does have a pool.
Do you have a spa? What are the hours?
The Hotel does not have a spa. Please contact the Front Desk for a list of local day spas.
Do you have a fitness center? What kind of equipment does it have? What are the hours?
The hotel has a fitness center. The fitness center includes free weights, weight machines, elliptical trainers, stationary bikes, and treadmills.
Do you have a business center?
The hotel does not have a separate business center. All services can be accommodated at the Front Desk.
When is check-in/check-out?
Check-in time is at 3 PM. Check-out time is at 11 AM.
Is the hotel entirely non-smoking?
The Hotel Indigo Grand Cayman is a 100% non-smoking hotel.
How much do you charge for high-speed Wi-Fi internet access?
High-speed Wi-Fi access is included in the Resort Fee.
Do you offer room service? What are the hours?
Room Service will be provided from 6 AM to 10 PM.
