Our Most Common Questions
Find What You’re Looking For
Please find answers to some of our most frequently asked questions below.
Now that we have the concierge team active on email, list here: IndigoGrandCaymanConcierge@
The hotel does have pet-free rooms.
This service is not available.
Credit cards, debit cards, bank transfer, and cash with credit card guarantee are all options.
All dogs and cats are allowed at the hotel.
The main Catalina restaurant and bar is open from 7 AM to 10 PM. The Pom Pom rooftop restaurant is open from 4 PM to 12 AM. The Pool Bar is open from 11AM to 7 PM. Café Alula is open from 7 AM to 7 PM. Milkberry is open from 12PM to 10PM. Rasa is open from 7PM to 10PM.
Please email our Director of Sales & Marketing, Virgil Napier, at IndigoGrandCaymanFrontdesk@
The hotel is located at Tanager Way and Esterley Tibbets Hwy.
The hotel does have on-site parking. The parking fee is included in the Resort Fee.
The best way to get to the hotel is by cab or to contact the hotel to arrange airport transfers. Cabs are readily available at the airport.
The hotel does not offer shuttle service from the airport.
The hotel has several options for connecting rooms. All standard king rooms will connect to a room with two queen beds. All suite types, with the exception of the Presidential Suite, will connect to a room with two queen beds.
The hotel does have accessible rooms.
A valid government-issued photo ID may be requested at check-in.
If you made a reservation using a third-party website, please contact your service provider directly to make modifications to your reservation.
The minimum age requirement to check in to a room is 21.
Kids stay for free up to the age of 12.
The rooms will not accommodate a rollaway bed, but the sofa can be used as sofa bed in our king bed rooms. Cribs may be provided for no additional charge.
There is a 30-day cancellation policy. If a guest cancels within 30 days, the full value of the stay will be charged to the guest’s credit card.
The hotel does have a pool.
The Hotel does not have a spa. Please contact the Front Desk for a list of local day spas.
The hotel has a fitness center. The fitness center includes free weights, weight machines, elliptical trainers, stationary bikes, and treadmills.
The hotel does not have a separate business center. All services can be accommodated at the Front Desk.
Check-in time is at 3 PM. Check-out time is at 11 AM.
The Hotel Indigo Grand Cayman is a 100% non-smoking hotel.
High-speed Wi-Fi access is included in the Resort Fee.
Room Service will be provided from 6 AM to 10 PM.