
Our Most Common Questions
Find What You’re Looking For
Please find answers to some of our most frequently asked questions below.
- All
- At The Hotel
- Dining & Amenities
- Getting Here
- Reservations & Billing
- Rooms & Stays
- Special Requests & Pets
The hotel does not offer shuttle service from the airport.
Fly direct with Cayman Airways from Miami, New York, Tampa, Denver, Los Angeles, Cuba, Jamaica, Honduras and Panama City. Other airlines like American Airlines, Air Canada, British Airways, jetBlue, Delta and WestJet also offer nonstop services with new routes continuously added.
Taxis are readily available at the airport and cost around $50 USD. We can also arrange transfers—just contact us!
You’ll find us at the corner of Tanager Way and Esterley Tibbetts Highway.
Yes! Covered parking is included in the Resort Fee.
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Welcome drink upon arrival
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Beach chairs & amenities at pristine Seven Mile Beach (Beach towels, sunscreen, after sun care, water stations)
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Pool chairs & amenities (Pool towels, sunscreen, after sun care, water stations)
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Usage of outdoors hot tub (7am – 7pm)
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24/7 state of the art Fitness Centre
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Outdoor instructor-led fitness & wellness classes (Mats, towels provided)
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Complimentary bicycle rental (first come, first served)
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High-speed Wi-Fi throughout the resort
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In-room Tea & Coffee selection
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Complimentary valet parking
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Still & sparkling water stations on guest floors
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Weekly family friendly activities
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Snorkeling mask rental
Check-in is at 4 PM and check-out is at 12 PM.
The minimum age requirement to check into a room is 18.
Yes, a valid government-issued photo ID is required at check-in.
Credit cards, debit cards, bank transfer, and cash (with credit card guarantee) are all accepted options.
No, Hotel Indigo Grand Cayman is a 100% smoke-free property. Smoking is not permitted anywhere on the premises.
Please contact the third-party booking site directly for any modifications to your reservation.
Please email our Director of Sales & Marketing, Virgil Napier, at IndigoGrandCaymanFrontdesk@
Rollaways aren’t available, but all suites include sofa beds, and rooms with king beds have trundles. Cribs may be provided for no additional charge.
The hotel has several options for connecting rooms. All standard king rooms will connect to a room with two queen beds. All suites, with the exception of the Presidential Suite, can connect to a room with two queen beds.
Yes! Kids aged 12 and under stay free.
Yes, we offer accessible accommodations.
Our concierge team can help! Email us at IndigoGrandCaymanConcierge@
All dogs and cats are welcome at the hotel!
Yes, we do have pet-free rooms.
This service is not available at this time.
The main Catalina restaurant and bar is open from 7 AM to 10 PM. Pom Pom rooftop restaurant and lounge for guests aged 18+ is open from 4 PM to 12 AM. The Pool Bar is open from 11 AM to 7 PM. Café Alula is open from 6 AM to 7 PM. Milkberry is open from 6 PM to 10 PM. Rasa is open from 7 PM to 10 PM.
Visit our Sip & Dine page to learn more.
Yes, Room Service is available from 6 AM to 10 PM.
Our Beach Club is just a 5-minute walk from the hotel. As part of your stay, enjoy complimentary beach chair setup, fresh towels, reef-safe sunscreen, after-sun care, and hydration stations—all ready for your perfect day on Seven Mile Beach.
Yes, plus a relaxing hot tub.
Not on-site, but we’re happy to recommend nearby day spas including the Spa at Seafire, our sister-hotel.
Yes, we have a fully equipped 24hr fitness center with weights, weight machines, stationary bikes, elliptical trainers, and treadmills.
The hotel does not have a separate business center. All services can be accommodated at the Front Desk.
Yes! High-speed Wi-Fi is complimentary and included in the Resort Fee.